Even the concept of luxury hospitality is in flux, as more travellers choose to splurge on once-in-a-lifetime activities instead of lavish accommodations.
In an increasingly-digital world, service, attention to detail and the human touch can elevate the guest experience.
Luxury brands are now combining tech & soft skills to redefine customer experience.
The global luxury industry, accounting for yearly spending in excess of USD 1 trillion, is inching towards experiencing luxury as a whole.
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