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    FICCI and Oyo launch online certification course for hospitality industry

    Synopsis

    Oyo said the course will focus on redesigning the sanitisation protocols and minimising person-to-person contact for hotels in line with the standard operating procedures announced by the ministry of tourism.

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    Oyo said the course will also include an advisory on how to handle suspected Covid or Covid-positive guests.
    NEW DELHI: Oyo Hotels & Homes said on Thursday the chain has partnered with the Federation of Indian Chambers of Commerce & Industry (FICCI) to develop and design an online training and certification course specifically for the hospitality industry.

    Oyo said the course will focus on redesigning the sanitisation protocols and
    minimising person-to-person contact for hotels in line with the standard operating procedures announced by the ministry of tourism.

    The hospitality chain said the certification course will help 'thousands' of individual budget, mid-segment, boutique hotels and homestays in India as well as hospitality professionals, to maintain and improve their safety and hygiene standards in line with government and industry benchmarks and best practices. The course will be available in Hindi and English.

    The certification course will have a set of nine training modules which nclude hotel, staff, guest, front-office, F& B service, housekeeping, guest room cleaning and food production advisories. Oyo said the course will also include an advisory on how to handle suspected Covid or Covid-positive guests.

    FICCI will enable and support the implementation of Information Technology (IT) infrastructure and the online delivery platform for the online certification course. The Federation will also create awareness on the program in the hospitality industry and provide certification on course completion. Oyo said it has developed and designed the course materials for the programme. Upon course completion and evaluation, successful candidates will receive a certificate of compliance from FICCI.

    Ritesh Agarwal, founder and group CEO, Oyo Hotels & Homes said the certification course will enable hospitality professionals and hotels across the country to determine new ways of working, fully understand local and central governments’ guidelines, align with best practices and reimagine operations in a manner that helps both customers and employees feel safe, secure and comfortable.

    Dilip Chenoy, secretary general FICCI said Covid 19 has forced changes in operating procedures for all kinds of businesses across the globe and the hospitality industry is no exception. "Hence, any support to this large set of professionals and hotels will not only help them navigate the uncertainties better but also drive business and revitalise the tourism potential."

    Tourism minister Prahlad Singh Patel said he welcomes the initiative of FICCI and Oyo to harness technology to develop a certification course that can provide guidance to small and medium hotel enterprises as well as professionals in maintaining standards of hygiene, sanitation and operational effectiveness.
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