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IHG, Marriott to cut outsourcing to Cognizant, TCS as they struggle with business due to Covid-19

IHG, Marriott to cut outsourcing to Cognizant, TCS as they struggle with business due to Covid-19
IHG, Marriott to cut outsourcing to Cognizant, TCS as they struggle with business due to Covid-19
(Representational image)

Synopsis

These hotels plan to automate tasks currently done by staff and assisted by IT services providers, they said. For instance, if a person now needs assistance from a hotel staff member to check in using a credit card, these hotels are looking to automate the entire process, allowing the person to check in independently, according to analysts.

Bengaluru: Major hotel chains such as Intercontinental Hotels Group (IHG) and Marriott International plan to reduce outsourcing to technology services companies such as Cognizant and Tata Consultancy Services (TCS), as business has fallen sharply due to the Covid-19 pandemic, analysts and people familiar with the matter told ET.These hotels plan to automate tasks currently done by staff and assisted by IT services providers, they said.For
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The Economic Times