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How the collapse of Thomas Cook UK and Cox & Kings helped India's travel businesses

Plenty of new entrants — some of them like FCM or TUI are foreign majors, others like Kesari and Club7 or Akbar Online are Indian companies — are stepping up the value chain, unveiling new foreign tour packages. And, by all accounts, many new entrepreneurs continue to flock to the outbound-travel business. All this, even as dark clouds hovered over the industry in the year gone by.

By Suman Layak, ET Bureau |Updated: January 06, 2020, 11.01AM IST
Call it the opportunity in adversity. Everything points to 2019 having been a bad year for the Indian outbound-travel industry. But it also opened opportunities for many, especially in the leisure segment with group departures. For boutique companies with smaller margins and without the ability to burn cash, like large players or those funded by venture capitalists (Makemytrip or Yatra),
“All he or she does is use other people’s products and present a nice package to appeal to the customer of today. Travellers coming from tier II and tier III cities also ask for extra services, which is not available in these markets today.” Looks like Indian travel companies will have many global suitors in the days ahead.

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