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Air India cancels Hong Kong flights, offers full refund

“Air India cancelled flights and was giving a full refund. For Cathay Pacific, you can switch over to other partner carriers, which is much more traveller-friendly,” said Sharat Dhall, COO, B2C at Yatra.com.

, ET Bureau|
Aug 14, 2019, 11.17 AM IST
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NEW DELHI: Anti-government protests in Hong Kong forced airport authorities to suspend flights for the second day in a row on Tuesday.

India’s national carrier Air India, too, cancelled flights to and from Hong Kong, and was offering full refund on tickets, according to tour operators, who said they too were waiving cancellation charges on that sector.

“Air India cancelled flights and was giving a full refund. For Cathay Pacific, you can switch over to other partner carriers, which is much more traveller-friendly,” said Sharat Dhall, COO, B2C at Yatra.com. “We are waiving off the cancellation charges on Hong Kong flights for the next few days. We hope the situation returns to normal.”

Indiver Rastogi, president, global business travel, Thomas Cook, said his company is in constant touch with its customers and has kept them updated on the developments.

Daniel D’souza, country head, leisure, SOTC Travel, said, “With the current situation in Hong Kong, customers are advised to postpone all non-essential travel until normalcy ensues. We are in constant touch with our customers and have made avenues for assistance at every point.”

SOTC has also postponed the scheduled departures to Hong Kong by a day, D'souza said, adding, “We are suggesting alternative routes to avoid any inconvenience.”

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