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    IRCTC to pay around Rs 1.62 lakh as compensation for late running of Tejas Express

    Synopsis

    Since it began commercial operations from October 6 for six days a week, the train has maintained a tight schedule. Under IRCTC's policy, an amount of Rs 100 will be paid in case the delay is for over an hour & Rs 250 for delay of over 2 hours.

    PTI
    Under IRCTC's policy, an amount of Rs 100 will be paid in case the delay is for over an hour and Rs 250 for delay of over two hours.
    NEW DELHI: A delay of more than three hours in the running of Delhi-Lucknow Tejas Express on October 19 has cost IRCTC around Rs 1.62 lakh which the railway subsidiary will pay through its insurance companies as compensation to around 950 passengers, a first in the history of Indian Railways, officials said on Monday.

    The train started from Lucknow at around 9.55 am instead of its scheduled departure at 6.10 am and reached New Delhi at around 3.40 pm instead of 12.25 pm. It departed from New Delhi at around 5.30 pm instead of 3.35 pm and reached Lucknow at around 11.30pm instead of scheduled 10.05pm.

    While from Lucknow to Delhi there were 450 passengers who will get Rs 250 as compensation each, from Delhi to Lucknow there were around 500 passengers who will be paid Rs 100 each, the official said.

    One of the officials also said that each passenger can avail the compensation through a link of the insurer which has been provided with every ticket of the Tejas Express.

    He also said that the delay on October 19 had been caused by a derailment near Kanpur.

    Since it began commercial operations from October six for six days a week, the train has maintained a tight schedule. On October 20, the Lucknow-Delhi Tejas reached 24 minutes late while the Delhi-Lucknow Tejas arrived right on time.

    Under IRCTC's policy, an amount of Rs 100 will be paid in case the delay is for over an hour and Rs 250 for delay of over two hours, the IRCTC said ahead of the launch of its first train.

    This travel insurance also includes a cover of Rs 1 lakh against household theft and robbery during travel period of the passengers, again a first for those travelling on board trains.
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    13 Comments on this Story

    Pratap Doshi403 days ago
    This should apply for all superfast trains. Also to be punished operating staff and officers who are responsible for its operations sentence and planing,
    Abhi 404 days ago
    Dear Happy Travellers,
    Tejas Express, travelling time 6 hrs 30 min., Exec Chair Car fare = Rs. 2805, Swarn Shatabdi at same route same stations, Travel time 6 hrs 35 min., Fare of Exec Chair Car =1805. A clear fare difference of 1000 between both train, now they are paying you 100 compensation that''s good though they already have taken more than enough from you.
    Surendra Sachdeva404 days ago
    Eye opener for Rail Ministry.
    The Economic Times