AI tools help tech firms find the right hand for the job
Cognizant employs more than 281,000 people globally, and nearly two-thirds of them in India.
Technology services firms such as Cognizant, Tech Mahindra and Capgemini are tapping into a mix of technologies such as AI, natural language processing and machine learning as they consider tens of thousands of candidates a year and hire thousands to add to their workforce.
“While our interviews have gone completely paperless, our automated response management system facilitates seamless communication with the hundreds of thousands of candidates we assess in a year,” said Satish Jeyaraman, vice president-human resources, Cognizant. He said the company is now able to process several thousand offers in an hour and has been able to reduce onboarding time per employee to less than 15 minutes from a day and arrest instances of fake offers and impersonations.
Cognizant employs more than 281,000 people globally, and nearly two-thirds of them in India. Tech Mahindra has over 121,000 employees globally while Capgemini employs more than 200,000 people, more than half of them in India.
“We use AI-based tools to shortlist CVs and select the most likely candidates,” said Harshvendra Soin, chief people officer, Tech Mahindra.
The shortened hiring process and the reduced cost of people quitting the job early would both result in savings and increased efficiency and productivity, said Soin. “While earlier HR was focused on efficiency, now it’s about transformation,” he said.
Millennials comprise almost 70% of the workforce and use the latest consumer technology in their personal lives. They have come to expect a similar experience in the workplace, and gamification of processes and enterprise chatbots are just some aspects of this natural progression of technology in the workplace, according to industry executives.
“Technology is enabling us to improve the speed and scale of candidate conversion, enhance candidate experience and, most importantly, improve productivity of our talent acquisition team,” said Jaideep Chavan, head of talent acquisition-India, Capgemini.
Similarly, at Tata Communications, an AI engine is used to sift through all publicly available resumes, not just people who apply for the job, to determine the best match for the role. Last year, Tech Mahindra had launched Talex, an AI-driven talent marketplace that matches an employee’s profile to existing job openings within the organisation and gives a score for the skill match.
Tata Communications has implemented a similar system. “We are currently testing an upgraded version where it would then suggest the skills the employee needs to bridge the gap if it is more than 30%,” said the company’s chief human resources officer, Aadesh Goyal. “This will be mapped to training programmes they can do. This is especially important if there is no future growth likely in that role.” The new feature is likely to be introduced later this year, he said.