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Four ways to deal with sudden criticism at workplace

It isn't easy to deal with criticism but it hurts a lot . What's important, though, is how you react, for it can have a serious impact on your career.

, ET Bureau|
Last Updated: Mar 09, 2012, 11.28 AM IST
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It isn’t easy to deal with criticism but it hurts a lot more when it catches you off guard. What's important, though, is how you react, for it can have a serious impact on your career. ET explains how you can take criticism in your stride, and make it work for you.

Don't React

Hold your words, and never try to guess what the other person is thinking. “Nobody likes feedback but one should refrain from reacting immediately . Reacting in an emotional way may have unwanted repercussions. When one reacts, the critic starts emphasising his point further, which leads to even more criticism,” says Pravin Subba, head, human resources, Greenply Industries.

Hear Them Out

Try to see the critic’s point. When you don’t acknowledge what the other person is saying, the conversation is sure to take a negative turn. Ask the person who is criticising you for the specific instance and nature of your mistake. “I usually encourage employees to ask me questions while I am giving feedback. Once people know what they are being criticised for, they start relating to it. The whole process after that becomes smooth,” says Subba.

Ask for Feedback

The person who is criticising you has his or her reasons and might even have a solution to offer. It is safe to ask them him how you can do better. “When my seniors criticise my work, I regularly ask them for feedback. This way I make sure I don’t miss out on anything and with their perspective in my mind, it’s much easier to rework a copy”, says Nivedita Agashe, copywriter, Taproot India.

Be Confident

At times, you might realise that the person criticising you is wrong. Then too, you must wait for the right time, making sure he or she is ready to listen . “Make your point in a confident and detailed manner. Assess what you are saying in your head before you actually say it. If the other person is still not ready to listen, approach someone higher up and explain the situation. But use this only as a last resort,” says Subba.

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