It’s important to catch the pulse of your audience: Satyavati Berera, PwC India
In conversation with Satyavati Berera Chief Operating Officer, PwC India
The brief I was given and what I did in the first 100 days at work
PwC marked the start of my career, more than 35 years back. When I joined the firm as an article trainee in 1980, the corporate world was very different from what we have now. To begin with, there were far fewer women. As most article trainees, I joined at a client site. I also remember clients having concerns over women working late and there were reservations about us travelling to certain places. But within a short span of time, I found my ground.
How I had fun at work
For me fun at work was the passion of doing a task well and the value of the relationships I made. It wasn’t quite something I chased. I was excited to work in the corporate world, take up new projects, learn on the job while enjoying all of it!
The worst mistake I made
As a young, zealous professional, I always wanted to be on time. Once there was a meeting at a client’s office and as usual I was there before time. As I waited for the other team members to join in and no one showed up, I knew something was amiss—I had missed checking up a basic information—the location of the meeting! That taught me the importance of getting into the details—ever since that incident I have not missed another confirmed meeting.
Best leadership lesson I learnt
One lesson that has always stayed with me is that there can’t be a ‘one-size-fits-all’ approach, and this is especially true today, in the backdrop of unprecedented changes around us. Whether you are working with an individual or on a solution for a client, you have to really make the effort to understand them before you try to solve for them. It’s always important to catch the pulse of your audience to gauge their needs, and only then address the issue in its own unique way. It may require a little extra effort, but the results go a long way