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    This COD option works best for courier, and customer too

    Synopsis

    AS addresses are complicated, this COD is convenient for courier and customer.

    Agencies
    Even Google Maps is no help when it comes to negotiating some labyrinthine inner-city areas in India. (Image: Twitter)
    Gone are the days when packages were delivered by postmen who knew every bylane of their area, no matter how obscure. Couriers have taken over the bulk of those duties but without the specified areas of delivery. No wonder they are confused by Indian addresses, never very logical in the first place.

    Many addresses have a just a bewildering array of numbers and letters such as 329/17/22B, not necessarily appended in any sort of order. Even Google Maps is no help when it comes to negotiating some labyrinthine inner-city areas in India.

    So, the address supposedly provided by a resident of Kota to a courier (according to a viral Twitter post) was very thoughtful indeed, as it instructed the delivery person to simply reach a landmark — a temple, in this case — and merely call the customer to collect the package.

    Not only must it have saved the courier tension and neck strain (from craning to see house numbers) but also petrol and time. It must have saved the customer considerable anxiety too.

    Last month, a delivery woman in the US received widespread praise for following an unusual delivery instruction that entailed ringing the doorbell, shouting ‘Abracadabra!’ and running away. This Indian innovation deserves similar praise. Such solutions should be made standard as it is unlikely that those who devise addresses will change their ways.

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