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    SBI will step up retail recovery efforts from Sept: Rajnish Kumar

    Synopsis

    The kind of transparency which the State Bank has shown in its disclosures around moratorium, everybody else is welcome to follow.

    Agencies
    We have tried hard to bring about a qualitative change as far as the customer service is concerned, in terms of a strong technology platform.
    We are all right, we are doing well; all of our fundamentals, parameters, immunities they are working well but we cannot lower the guard. We have to be watchful and ensure that COVID does not impact us, says the Chairman of SBI.

    During your press conference, you drew an analogy between State Bank of India and any person trying to avoid COVID-19; you said as of June 30th, the bank is asymptomatic and COVID-19 protected but I cannot say what will happen in the future. What did you mean by that? Do you see uncertainties in the future?
    That was an analogy that I was drawing for just any individual. Even if someone is asymptomatic, the danger always remains, so we cannot lower the guard. Also predicting future in these times is a very difficult call to make. The key message is that we are all right, we are doing well; all of our fundamentals, parameters, immunities they are working well but we cannot lower the guard. We have to be watchful and ensure that COVID does not impact us.

    How will you be watchful? The moratorium numbers have come down, bankers have said please go and extend it but today the finance minister she is taking cognisance of the fact that the hospitality sector is demanding an extension. There are a lot of sectors, a lot of borrowers perhaps in various spaces who have no visibility on recovery. What is the plan for these areas and how can we ensure that these moratoriums which are there do not go bad?
    The State Bank of India does not have too many exposures in the sectors you mentioned, hardly any. But as IBA chairman and from IBA side, certain suggestions were given to RBI not today but one or two months back. Since next week there is a monetary policy committee meeting and RBI outcome will come on the 6th of August, so we better wait for that. There are various issues from various industries which are going to the RBI; CII, ASSOCHAM, FICCI would have represented their case to the RBI. Let us wait till 6th August and see what comes out of the monetary policy.

    In March, the loan moratorium was at 23% for State Bank; in June you were at about 15% and now you are reporting 9% of loans under moratorium. What's the reason behind this drop?
    When the moratorium was announced on the 27th of March, everybody went on to opt-in or opt-out. It was a bit of a confusing scenario. In June, there is clarity around the performance of loan accounts on an actual basis. So as on 30th June, in respect of say term loans, the four instalments have become payable – March, April, May, June. And what we have said is that somebody who has paid either one instalment or has not paid any instalment would be considered to have availed moratorium rather than going into August debating around opt in, opt-out and getting it confused. It is the actual performance of the term loan portfolio of the bank and that portfolio size is Rs 16,00,000 crore. So, 9.5% means some Rs 1,55,000 crore; we have also given further details as to how much is under retail, SME and private corporates. This gives a better picture of how the bank’s books have performing during these four months. This number is based on the actual performance of the portfolio.

    On the moratorium issue, as you explained if someone has paid one time or no time, then they are in this. Do you think it is truly reflective because there could be so many permutations and combinations? Should there be a standard of how the moratorium figure is gauged because it seems to have given rise to a lot of a debate on whether the entire industry is being completely transparent?
    The kind of transparency which the State Bank has shown in its disclosures around moratorium, everybody else is welcome to follow. We do not know what would be the position in regard to the extension of moratorium as of now. So, presuming there is no further extension in September, you will have the actual NPA position of the banks. And moratorium debate is only relevant for the first quarter. The key purpose of doing all this assessment is to find out where the stress could show up in your total loan book.

    So, if in this situation someone has paid four instalments or three instalments, then it is presumed that these people will pay later on also. There cannot be any regulatory definition of moratorium. Since the moratorium came out on 27 March and most of the banks had closed their books, everybody went on by the opt-in or opt-out mechanism and that is where some approximation of these numbers came. At SBI, we have disclosed the actual performance of the portfolio which is based on the track record. Say, for example, SME book as on 1st March was at Rs 42,000 crore and even in that book many people have paid all the instalments up to 30th June. Applying the said formula, in respect of SME book, whoever has paid either one instalment or not paid we notionally will treat it as an NPA because on NPA asset classification there is RBI standstill. So from the borrowers’ perspective, they would not be in default. From our perspective, we have said this Rs 13,000 crore and we need a 15% provision and that is how we have done the provision. Ultimately, whenever we do the analysis, it is about what is the possibility of fresh slippages from whatever is your existing book and that is what a reasonable estimate we are trying to make.

    Your deposit growth has been robust at a time when deposit rates have been softening. Can you give us some insight into why you believe that deposit growth has shown this kind of activity?
    One reason is that we have satisfied customers. But there are also two-three other factors and one of them is that there is more money in the system. It is because of the liquidity measures taken by RBI. And within that, of course, we have got a higher share. That has happened because of our distribution reach. We have tried hard to bring about a qualitative change as far as the customer service is concerned, in terms of a strong technology platform. There were some irritants for the customers like monthly average balance, SMS charges etc, so the bank took some big decisions around customer-friendly policies and there is also the SBI name trust factor on the top of anything.

    Do you see some kind of disruption in your recovery schedule because of COVID-19 and what is your assessment on that front?
    Within this year, quite a few resolutions are expected to happen as far as the retail side is concerned. In any case, the performance of the portfolio itself is a big comfort. In any case, people are paying and those who are not paying, our employees are in touch with them and they are on soft calls. There is no pressure on recovery but it is good to maintain touch and that is what precisely we are doing. We will step up our recovery efforts from September on the retail side and on the corporate side, large cases are at advanced stages of resolution and they will get resolved if not in September then in December, if not in December, in March.
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