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    BigBasket app, site crash on high demand

    Synopsis

    Social media firm LocalCircles in a survey claimed that around 35 per cent of consumers have said they are not getting essential goods from retail stores as well as e-commerce companies at the time of lockdown.

    BigBasket spokesperson said both application and website of the company are facing problem due to a surge in demand.
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    NEW DELHI: Website and mobile app of online grocery seller BigBasket on Monday faced breakdown due to surge in demand amid the coronavirus outbreak. Following the load, the company restricted access of service only for existing customers.

    “We are currently experiencing unprecedented demand. In light of this, we are restricting access to our website to existing customers only. Please try again in a few hours,” it said.

    Social media firm LocalCircles in a survey claimed that around 35 per cent of consumers have said they are not getting essential goods from retail stores as well as e-commerce companies at the time of lockdown.

    When contacted, a BigBasket spokesperson said both application and website of the company are facing problem due to a surge in demand.

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    2 Comments on this Story

    R S Jeevarathinam149 days ago
    Poor customer service,when contacted their service center not only delayed response but each and everyexecutive give different options.Delaying to refund the amount where order was not executed...
    Vishwa Kumar179 days ago
    these thing happen when there is surge in demand.
    The Economic Times