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Delivery staff strike disrupts Swiggy in some parts of Chennai

Demands include increase in per-order pay and restoring incentive amounts that had been recently reduced.

, ET Bureau|
Updated: Dec 06, 2018, 05.31 PM IST
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Personnel speaking on behalf of the striking deliverymen said that the strike would continue indefinitely if the management did not heed to their requests.
CHENNAI: Food-delivery platform Swiggy suffered disruptions in delivery service in certain pockets of Chennai on Wednesday after delivery personnel struck work over pay-related demands.

Workers gathered at a few spots in the city with the intention of communicating a list of demands towards the company’s management. Personnel speaking on behalf of the striking deliverymen said that the strike would continue indefinitely if the management did not heed to their requests.

Numbering between 20-50 in several spots in the city like Vadapalani, Mylapore and Porur, they urged the company to increase the per-order pay and “restore the incentive amounts that had been reduced recently”.

Other demands included the regularisation of per mile compensation, more avenues to communicate with the organisation on delivery related problems, and ensuring that personnel do not face “police harassment late in the night” when they carry out deliveries.

Speaking with ET, deliveryman Surendhira Kumar said that the organisation had not properly addressed employee concerns on the “recent reduction of per order compensation”. A larger protest is being planned with the participation of service personnel from across Chennai, he said representing delivery persons from one pocket of the city.

Swiggy affiliated restaurants in high demand areas, like ‘Sangeetha’ on GN Chetty Road and ‘Vrindavan’ in Mylapore among others confirmed that they had not been receiving food pickup and delivery requests through the day on Wednesday.

The Swiggy website and mobile application displayed a message that read: We’re sorry. Delivery is not possible at the moment due to unforeseen circumstances,” in certain parts of the city, while displaying a ‘location unserviceable' banner on the page.

In a response to a query on the disruption, Swiggy said in a statement, “We remain committed to serving the city of Chennai, while ensuring that our delivery partners have access to additional earning opportunities, incentives and benefits. We regret the inconvenience to our users in Chennai and are working hard to resume services in these areas at the earliest.”

The statement also added “It is our constant endeavour to provide our delivery partners with industry-best payouts. The revised payout scheme is in alignment with the efforts of our partners on-ground, and takes various parameters including peak hours and distance into consideration.”

The company noted that every delivery partner is engaged with Swiggy on a principal to principal basis and that Swiggy services in a “handful of areas” had been disrupted.

In recent months in the city, other aggregation services like Ola and Uber have also witnessed frequent protests by cab drivers and fleet operators over better pay and incentive requests.
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