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Zomato introduces contactless dining

Contactless dining, Zomato said, will minimise customer contact with anything that someone else might have touched, by eliminating use of high-touch elements.

, ET Bureau|
Last Updated: Apr 18, 2020, 02.57 PM IST
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Zomato said it is building additional features on the app such as the ability to order multiple courses and the option to pay for oneself or the entire table.
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NEW DELHI: Food services aggregator and delivery platform Zomato on Saturday announced contactless dining, as it prepares to get ready for a post-lockdown scenario. Contactless dining, Zomato said, will minimise customer contact with anything that someone else might have touched, by eliminating use of high-touch elements such as the menu, ordering and bill payments through bar codes or the app while the staff will wear masks.

“We anticipate that the food services industry, specifically the dining out segment, will experience significant and permanent changes in the way it operates. Based on some recent consumer surveys, diners are ranking safety assurance and hygiene as their top factors when they choose a restaurant for dine in,” Zomato founder Deepinder Goyal wrote in a series of tweets on Saturday.

He wrote that all restaurants will have to rethink operations to suit post-COVID sensibilities of their customers, and that the pace of recovery will be governed by how quickly it can restore consumer confidence and trust.

Zomato said it is building additional features on the app such as the ability to order multiple courses and the option to pay for oneself or the entire table.

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