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    Airtel to give preferential treatment to customers paying over Rs 499/month

    Synopsis

    "Airtel has deployed advanced technologies that give its Platinum mobile customers preference on the network. As a result all Platinum customers will experience faster 4G speeds. As part of the Airtel Thanks program, all postpaid mobile customers on Rs 499 and above plans are designated as Platinum," the company said in a statement.

    Agencies
    Airtel will also home deliver 4G sim to platinum customers, according to the statement.
    NEW DELHI: Bharti Airtel on Monday said it will give preference to platinum mobile customers, who pay Rs 499 and above per month for post paid connection, on its 4G network.

    The platinum customers will get better 4G speed on Airtel network compared to other customers.

    "Airtel has deployed advanced technologies that give its Platinum mobile customers preference on the network. As a result all Platinum customers will experience faster 4G speeds. As part of the Airtel Thanks program, all postpaid mobile customers on Rs 499 and above plans are designated as Platinum," the company said in a statement.

    In addition, Airtel Platinum customers will get "red carpet customer care" with preferential service at call centres and retail stores.

    "All Airtel call centres and retail stores have dedicated staff to attend to Platinum customers on priority and cut down on waiting time," the company said.

    Airtel will also home deliver 4G sim to platinum customers, according to the statement.

    "It has been our endeavour to offer a differentiated service experience to our Platinum mobile customers as part of the Airtel Thanks program. And that's where we will deliver that 'extra' service experience to them, including faster speeds by giving them preference on our 4G network, while continuing to serve each of our 280 million customers with the same passion," Bharti Airtel CMO Shashwat Sharma said.

    65 Comments on this Story

    a31 days ago
    illegal / unjust step by airtel to cheat / deprive proper service regular customers. giving priority to high paying customers means lowering the quality of service to other regular customers.
    amalesh bhattacharya31 days ago
    i pay 825 for bsnl land line the day they release the bill its contract workers start harassing by ringing up,reducing speed and shutting up arbitrarily
    Sanathan Shyam31 days ago
    This is absurd, slow it down for the rest and normalize for Rs 499 ?
    The Economic Times