Banking, insurance, RERA: How to complain to financial ombudsmen
ET Wealth lists how you can file a grievance with banking, insurance and RERA ombudsmen.
ET Wealth lists the step by step process of how you can file a complaint with a banking ombudsman, insurance ombudsman, and the Real Estate Regulatory Authority.
1. Banking Ombudsman
- Approach bank first and allow them a period of 30 days to respond
- If the bank does not respond or fails to meet your expectations, approach the banking ombudsman (BO) office under whose ambit your case falls. Now you can do so through cms.rbi.org.in.
- Do not delay escalation beyond a year of having received the bank's response or a year and a month of having fi led the complaint
- You can file a written complaint after downloading the form available on the Banking Ombudsman portal (https://bankingombudsman.rbi.org.in), along with relevant documents
- You can also take the online route to register your grievance (https://secweb. rbi.org.in/BO/precompltindex.htm)
- The BO will either facilitate a settlement through conciliation or pass an award
- If ombudsman fails to meet expectations, approach the appellate authority ƒÞƒnƒnIf all else fails, move the consumer courts
2. Insurance Ombudsman
- Insurer should be first port of call; do not approach ombudsman offices directly. The complaint should be in writing with supporting documents.
- If insurer fails to respond or response is unsatisfactory, escalate the complaint through Irdai¡¦s integrated grievance management system (igms.irda.gov.in)
- You can also approach ombudsman under whose jurisdiction your case falls
- If you feel let down by ombudsman too, approach consumer courts
You may also read: How to fight for your financial rights
3. Real Estate Regulatory Authority (RERA)
- Log on to the RERA authority's website and register as a complainant
- You will need to provide details like email ID and mobile number
- Go to Accounts >> My Profile and enter the details asked for
- Click on 'Complaint Details' tab and choose 'Add New Complaints'
- Provide details asked for, including project's registration numbers, and the respondent's antecedents
- Upload the relevant project-related documents and share the facts of your case
- Specify the nature of relief you are seeking, explaining the grounds and the relevant legal provisions
- Make a declaration of having provided accurate information and pay the requisite fees online
- RERA adjudicating officer will hear the case and issue an order
- If you are dissatisfied, you can approach the appellate tribunal within 60 days from receipt of the order; next stop is the High Court